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About Us
Passenger Information
Doing Business with AdP
- Business Opportunities
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Contact and Reports

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Contact Information

Jr. Doménico Morelli 110, San Borja | Lima - Perú
web@adp.com.pe
Aeropuertos del Perú

Corporate Transparency

Privacy Policy
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Project Contracts
Submit a Complaint

© 2026 Aeropuertos del Perú, Grupo Sandoval. All rights reserved.

Passenger Guidance

Access documents and guidance to submit or follow up on your complaint.

Complaint Process

Follow each stage of the complaint process, from submission to final response. Download the process guide here.

Submit Your Request

Choose the form for your complaint, suggestion, or appeal.

Complaints and Suggestions

Submit a complaint or suggestion about your experience.

Appeal Resources

Request a formal review of a previously resolved complaint.

Suggestions for Chiclayo Detailed Environmental Impact Assessment (EIA)

Submit your comments on the Chiclayo Detailed Environmental Impact Assessment.

Call Center

Contact us for assistance with complaints and suggestions.

Customer Service Desk

A representative will help you with your complaint or suggestion.

Information Desk

Find information about the complaint process at each airport.

Wayfinding

Check the wayfinding signs and posters.

Regular Hours

996 305 912 / 990 869 976

Monday to Friday,

09:00 a 13:00 and 14:00 a 18:00

Extended Hours

958 523 836

Saturday and Sunday,

09:00 a 13:00 and 14:00 a 18:00